Stop bleeding revenue to your Payments hold.
We're the only company in the world built specifically to get Shopify Payments & Klarna unbanned, holds reduced, and reserves cut — usually within 3 weeks. Money back if we fail.
We are the only company in the world built for this.
Shopify Payments holds and Klarna bans are a niche so painful, so technical, and so opaque that no one else has bothered to specialize in it. We did. For 4 years. And we're still the only ones.
No one else does this
Search the internet — you won't find another company built specifically for Shopify Payments holds and Klarna reinstatements. Agencies do marketing. Lawyers do contracts. We do this, and only this.
Our own playbook
4 years of cases, 200+ merchants, and a documented escalation path inside both Shopify's credit-risk team and Klarna's merchant-review team. No one else has that data.
We are the category
When merchants Google their hold, they end up here. When ex-Shopify and ex-Klarna staff want to refer a friend, they send them to us. There is no #2.
Trusted by some of the biggest Shopify merchants worldwide
From 7-figure DTC brands to 8-figure dropshipping operators in US, EU, UK & AU.
Zero risk to you
How it works — and why you can't lose
Fully refundable retainer
We take a small retainer upfront to open your case — refunded in full if we don't deliver.
100% money back if we fail
If we don't shorten your hold or cut your reserve within 3 weeks, you get every cent back.
Results in 3 weeks
Average resolution under 21 days. You'll know exactly where you stand — fast.
Only 10 clients / month
We cap intake to protect quality. Spots fill on a first-apply, first-served basis.
0+
Merchants helped
0%
Success rate
Worldwide
Countries
0%
Money-back if we fail
Don't make this mistake
Why opening a new store isn't the solution
Most owners' first instinct after a Klarna ban is to open a new Shopify store. Short-term or long-term — it almost never works. Here's why.
Same root cause
You don't know what triggered the ban — store #2 gets banned the same way, usually faster.
Email list is gone
Years of recurring email revenue from your existing subscribers — wiped out overnight.
Pixel learning resets
A fresh pixel with the same creatives confuses Meta. CPMs spike, ROAS collapses.
SEO & domain trust
Rankings, backlinks and brand searches reset to zero. Often penalized as a duplicate.
New domain required
You can't reuse your old domain with Klarna — every retargeting cookie and email link breaks.
More expensive long-term
The lost revenue from starting over is far higher than the cost of getting Klarna reinstated.
The only path that actually works: get Klarna reinstated on your existing store.
Talk to us todayOur story
Built by operators who got banned too
Unholdr was founded in early 2025 by a small team of Shopify operators who had personally lost hundreds of thousands to surprise holds and reserves. We knew the playbooks. We knew the people. And we knew Shopify support templates wouldn't move the needle.
So we built direct relationships with insiders at Shopify Payments and Klarna — the actual decision-makers behind hold reductions and reinstatements. What started as a favour for friends became a service.
Since launch, we've recovered cashflow for 200+ merchants across the US, EU, UK and AU — from 7-figure DTC brands to 8-figure dropshipping operators. We win 95% of cases we accept, and refund every cent on the rest.
Milestones
- Q1 2025Founded by ex-Shopify operators after losing $400K+ to holds across personal stores.
- Q2 2025First 25 merchants recovered. Refined the insider negotiation playbook.
- Q3 2025Expanded to Klarna reinstatements. Crossed 75 merchants worldwide.
- 2026200+ merchants helped. Capped intake at 10 clients/month to protect quality.
The Problem
A Payments ban destroys everything
Here's exactly what you lose the moment Shopify Payments + Klarna shut you down.
20% of revenue on hold
20% of your turnover locked for 120 days. Cashflow destroyed when you want to scale.
Rebuild from scratch
New store = lost pixel data, lost customer database, payout delays, new supplier setup, apps, admin...
Permanent ban looms
Open store after store and you'll eventually get permanently banned. In most markets you cannot operate without Shopify Payments + Klarna.
Speed is everything
In e-commerce you have to act fast. Rebuilding a store takes weeks. Time you don't have.
The Solution
We have insiders. We can negotiate.
Direct contacts inside Shopify Payments deliver outcomes you simply cannot get on your own.
60–90 days instead of 120
We negotiate hold-period down by 30–60 days. Cashflow restored.
10% instead of 20%
We get reserve percentage cut in half or lower. Direct impact on liquidity.
Hold removed entirely
Best case: we eliminate the hold completely. Full control of your funds back.
Bulletproof account
Bonus: we make your account resistant to future bans and reviews.
Minimum guarantee: 30 days shorter or 10% lower, or money back.
Our Guarantee
We take the risk.
You take none.
If we fail to reduce your hold within 3 weeks, you get all your money back. We stake our own time on every case.
How it works
- 1Complete our onboarding with company details and ban context
- 2We review and decide if we can take your case
- 3Hold/reserve invoice — we only keep the fee if we resolve it
- 4Within 3 weeks the hold drops, or you get your money back
Results
We win 95% of cases. Period.
0%
Win rate
of every case we accept
0+
Merchants
helped worldwide since 2022
0%
Refund
when we don't deliver in 3 weeks
"We've helped over 200 merchants worldwide eliminate or drastically reduce their holds. The 5% we couldn't win — due to fraudulent activity we couldn't defend — were refunded in full."
Testimonials
What our merchants actually say
Real outcomes from operators running $1M–$30M/year on Shopify.
"We had $340K stuck on a 120-day hold and were burning through credit lines to keep ads running. Within 11 days the hold dropped to 60 and the reserve was cut from 20% to 10%. They paid for themselves 15x over."
Marcus W.
Founder, 8-figure DTC apparel brand · United States
"Klarna had permanently shut us down across 3 stores. Everyone told us it was over. These guys got us reinstated in 9 days and helped us bulletproof the account so it hasn't happened since. Worth every cent."
Elin S.
CEO, dropshipping group (12 stores) · Sweden / EU
"I've worked with 'agencies' before that just send template emails to Shopify support. This is different — they have actual insiders. Got my 120-day hold cut to 60 and a personal account manager assigned."
James K.
Owner, 7-figure home goods store · United Kingdom
"Honestly skeptical going in because of the money-back guarantee — felt too good. Three weeks later the reserve was gone entirely. Cashflow is back to normal and we just had our best month ever."
Diego R.
Founder, fashion ecom (€18M ARR) · Spain
Bonus
Make your account bulletproof
We don't just fix today's problem — we help you avoid the next one. Lower the risk of future reviews from Shopify Payments and Klarna.
Stop losing.
Start winning.
Only 10 spots per month. Every day you wait, the hold drains more from your cashflow.
Fully refundable retainer · 100% money back if we fail · Results within 3 weeks